jl28 Privacy Policy

1 Introduction

jl28 ("we", "our", or "the platform") operates jl28.onl and the jl28 mobile applications for Android and iOS. We are committed to handling your personal information responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines.

This policy applies to all personal data collected when you register an account, verify your identity, make deposits or withdrawals, play any game on the platform, or contact our support team. By using jl28, you acknowledge that you have read and understood this policy.

2 Information We Collect

We collect personal data at various points across your use of jl28. The categories of data we collect include:

We do not collect data about your race, religion, political opinions, or health — except where voluntary disclosure is made in a support context and is directly relevant to your request.

3 How We Use Your Data

jl28 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with these stated reasons.

• Account management — creating and maintaining your player account, including identity verification and KYC compliance.
• Transaction processing — handling deposits and withdrawals via GCash, Maya, or local bank transfers in Philippine Peso.
• Platform security — detecting and preventing fraud, account takeovers, money laundering, and abuse of promotions.
• Customer support — responding to your queries, resolving disputes, and following up on reports.
• Responsible gaming — monitoring activity patterns to support self-exclusion tools and session management features.
• Legal compliance — meeting our obligations under applicable Philippine law, including record-keeping and anti-money laundering requirements.
• Service improvement — analysing anonymised usage patterns to improve platform performance and the gaming experience.

4 Data Sharing & Third Parties

We share personal data only where necessary for the operation of the platform or where required by law. The categories of recipients are:

• Payment processors — to facilitate deposits and withdrawals. These partners process your transaction data under their own privacy frameworks.
• Game providers — game studios such as Pragmatic Play, PG Soft, and others may receive session-level data required to deliver their games. They are bound by data processing agreements.
• Identity verification services — third-party KYC providers assist in verifying government-issued IDs during account activation.
• Law enforcement and regulators — where we are legally required to disclose data to government authorities or law enforcement in the Philippines.
• Technology and infrastructure providers — hosting, analytics, and security vendors who process data on our behalf under strict contractual restrictions.

All third parties with access to your data are required to process it lawfully and only for the specific purpose for which it was shared.

5 Data Security

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and jl28 is encrypted using SSL/TLS.
• Sensitive account actions — including login, withdrawals, and password changes — are protected by OTP (one-time password) verification sent to your registered mobile number.
• Biometric login (fingerprint or face ID) is available on supported Android and iOS devices via the jl28 app.
• Payment credentials are not stored on jl28's servers. Transaction references are processed directly through the respective payment provider.
• Internal access to player data is restricted on a need-to-know basis and access logs are maintained.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately at [email protected] and we will take immediate action.

6 Data Retention

We retain your personal data for as long as your jl28 account is active and for a reasonable period thereafter as required by law or legitimate operational purposes.

• Transaction and financial records are retained as required under applicable Philippine anti-money laundering regulations.
• KYC identity documents are retained for the period required by law following account closure.
• Gameplay and session logs are retained in anonymised form for platform analytics purposes.
• Support communications are retained for a reasonable period to support dispute resolution.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised.

7 Cookies & Tracking

jl28 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. Types of cookies used include:

• Essential cookies — required for the platform to function. These handle session management, login state, and security tokens. They cannot be disabled.
• Analytics cookies — collect anonymised data about how pages are used, which games are loaded, and general navigation patterns. Used to improve platform performance.
• Preference cookies — remember settings such as your preferred language or display preferences.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using jl28, but may affect some site functionality.

8 Your Rights

Under the Data Privacy Act of 2012, registered players in the Philippines have specific rights over their personal data held by jl28:

• Right to be informed — you have the right to know what data we collect and how it is used, which this policy addresses.
• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — if your data is inaccurate or out of date, you may request that it be corrected.
• Right to object — you may object to certain types of processing, such as the use of your data for analytics, where this does not conflict with our legal obligations.
• Right to erasure — you may request deletion of your data, subject to retention obligations under Philippine law.
• Right to data portability — you may request a copy of your data in a commonly used format.

9 Minors

jl28 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that data has been collected from a minor, the account will be immediately suspended and the data will be deleted.

If you are a parent or guardian and believe a minor has registered on jl28, please contact us immediately at [email protected] with the relevant account details.

10 Changes to This Policy

jl28 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the "Last updated" date shown at the top of this page.

Continued use of the jl28 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to request account closure.